Last updated: 14 January 2026
Thank you for choosing to be part of our community at Black Label Grading Ltd (“BLG”, “Company”, “we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices, please contact us at info@blacklabelgrading.com.
This privacy notice applies to personal information we collect when you visit our websites, including https://www.blacklabelgrading.com and https://orders.blacklabelgrading.com (the “Website”), and when you use our services (the “Services”).
Please read this privacy notice carefully. If you do not agree with any part of this notice, please discontinue use of our Services.
For the purposes of data protection law, Black Label Grading Ltd is the data controller for the personal information described in this Privacy Policy.
We process personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide when you:
place an order or submit items for grading,
create an account (if applicable),
contact us for support,
subscribe to marketing communications, or
participate in promotions, competitions, or surveys.
Depending on how you interact with us, this may include:
Identity and contact data (name, email address, phone number, postal address)
Order and account data (order details, submission details, declared values, communications)
Billing data (billing address, payment confirmation details)
Preferences (contact preferences, marketing preferences)
Payments are processed by third-party payment providers (for example, Stripe and Klarna). We do not store full card details. Payment providers process payment data under their own privacy policies.
Where you choose Klarna payment methods, we may share contact and order details with Klarna so they can assess eligibility and provide payment options. Klarna processes this data in accordance with its privacy notice.
In Short: Some information is collected automatically when you use our Website.
We automatically collect certain information when you visit or use our Website, such as:
Log and usage data (IP address, pages viewed, dates/times, clicks, referring URLs)
Device data (browser type, device type, operating system, language settings)
Approximate location derived from IP address
We also collect information through cookies and similar technologies. See Section 7.
In Short: We use your information to provide Services, fulfil orders, communicate with you, keep our systems secure, and comply with legal obligations.
We use personal information for the following purposes:
To provide and manage our Services (including processing orders, managing submissions, customer support)
To fulfil and manage payments and prevent fraud
To send service-related communications (order updates, shipping updates, changes to our Terms/Policies)
To maintain security and prevent misuse (fraud monitoring, account protection, abuse prevention)
To comply with legal obligations (tax, accounting, and legal claims)
To improve our Website and Services (analytics, troubleshooting, performance monitoring)
To send marketing communications (only where permitted by law and in line with your marketing preferences)
We rely on one or more of the following lawful bases to process your personal information:
Contract: where processing is necessary to provide our Services and fulfil your order
Legitimate interests: where processing is necessary for our business operations (for example, fraud prevention, improving services, customer support), balanced against your rights
Legal obligation: where we must comply with legal requirements (tax, accounting, legal claims)
Consent: where you have given consent (for example, certain marketing communications and non-essential cookies)
You can withdraw consent at any time where we rely on consent.
In Short: We share information only when necessary to deliver the Services, comply with law, protect rights, or with your consent.
We may share personal information with:
Third parties that help us operate our business and deliver services, such as:
payment processors (e.g., Stripe, Klarna)
email and customer communications platforms (e.g., HubSpot or similar)
analytics providers (e.g., Google Analytics)
website hosting and platform providers (e.g., WordPress.com and associated hosting tools)
IT/security and operational tooling used to process and fulfil orders
These providers are only permitted to process personal data on our instructions where they act as our processors.
To provide our Services, we may share necessary information (for example, name, address, shipment details, declared value/service level details where required) with:
the grading companies you select (e.g., PSA, CGC, Beckett Grading Services (BGS)), and
couriers/shipping partners used for transit and delivery.
We may disclose information where required to comply with law, legal process, or lawful requests, or to protect rights, safety, and prevent fraud.
If BLG is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction.
We do not sell your personal information to third parties.
Some of our service providers and partners (including grading companies and certain technology providers) may process personal information outside the UK, including in countries that may not provide the same level of data protection.
Where personal data is transferred internationally, we use appropriate safeguards required by UK GDPR, such as:
UK adequacy regulations (where applicable), and/or
the UK’s approved contractual safeguards (such as standard contractual clauses/addendum), and/or
other lawful transfer mechanisms.
In Short: Yes, we use cookies and similar technologies.
We use cookies and similar technologies (like pixels and web beacons) to:
operate and secure the Website,
remember preferences,
analyse performance and usage, and
support marketing where permitted.
You can control cookies through your browser settings. Disabling cookies may affect parts of the Website.
Where required by law, we will request consent for non-essential cookies (for example, analytics and marketing cookies).
In Short: We keep information only as long as needed for the purposes described, and to meet legal requirements.
We retain personal information for as long as necessary to:
provide the Services and manage customer support, and
comply with legal and regulatory obligations (including tax/accounting), and
establish, exercise, or defend legal claims.
Retention periods vary depending on the type of information. For example:
Order, invoicing, and accounting records may be kept for up to 6 years (typical UK limitation/tax recordkeeping periods).
Customer communications may be retained for a reasonable period for support and dispute handling.
Where information is no longer needed, we will delete it, anonymise it, or securely store it until deletion is possible.
We use appropriate technical and organisational security measures designed to protect personal information. However, no online service can be guaranteed 100% secure. You should access the Website within a secure environment and take steps to protect your accounts and devices.
We do not knowingly collect personal information from children under 18 or market to them. If you believe we have collected information from a person under 18, please contact us at info@blacklabelgrading.com and we will take reasonable steps to investigate and delete it where appropriate.
Depending on where you live, you may have the right to:
request access to your personal information,
request correction of inaccurate data,
request deletion (in certain circumstances),
object to processing (including direct marketing),
request restriction of processing,
request data portability, and
withdraw consent where processing is based on consent.
To exercise your rights, contact us at info@blacklabelgrading.com. We may need to verify your identity before responding.
You can opt out of marketing emails at any time using the unsubscribe link in our emails or by contacting us.
If you are in the UK and believe we are unlawfully processing your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Some browsers offer a Do-Not-Track (“DNT”) setting. There is no consistent industry standard for responding to DNT signals, and we do not currently respond to them. If standards change, we may update this notice.
We may update this privacy notice from time to time. The updated version will be indicated by a revised “Last updated” date. Where changes are material, we may notify you by posting a notice on the Website or by contacting you where appropriate.
If you have questions or comments about this notice, you can contact us at:
Black Label Grading Ltd
Email: info@blacklabelgrading.com
To request access, correction, deletion, or other actions relating to your personal information, please email info@blacklabelgrading.com with your request. We will respond in accordance with applicable data protection laws and within required timeframes.
