Each customer gets a status update on where their cards are in their journey. This update is sent via email on a monthly basis. You can view your status at ANY time by logging into your account.
There are multiple statuses we report on. Please find a description on each below. Please note timings at each stage varies and we cannot say when your submission is likely to progress.
1. Shipped to grader
The cards have left our facility and are on their way to your chosen grader.
2. At grader awaiting processing
The cards have been received by the grader and have been logged onto the system.
3. At grader in verification
Here each card is verified i.e. experts ensure they are correctly identified. Paperwork is then created based on the identification, submission number and due date. Personal information is removed at this stage to ensure anonymity when grading.
4. At grader awaiting grading
Cards are sent to a secure repository (the vault) to sit and await grading.
Well, this one is fairly self-explanatory. Your cards have been graded and will be returned shortly after.
6. In transit to BLG
The cards have been shipped back to Black Label Grading. You will get a notification once we have received them. Although this is exciting, please do not contact us to check if we’ve received the cards – this is done automatically on the day they arrive at our facility.
Once they are ready for dispatch your status will say ‘ready for dispatch’ and they will be sent via Royal Mail signed delivery in the next 5 working days. Tracking information will be sent to your email.
For those who have sent us cards through our EU Hub, you will have a couple of extra steps in the process. This is because the cards go through our HQ in the UK before they ship to and from the USA. Once the cards have been dispatched from our head office back to the EU Hub, your status will read ”dispatched to hub”.